Shipping Policy

Thank you for shopping with us. We are committed to delivering your order in a timely and efficient manner.

Order Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping Time
Shipping times vary depending on your location. Estimated delivery times are as follows:

• Domestic Shipping: 3–7 business days
• International Shipping: 7–15 business days

Please note that these are estimated delivery times and may vary due to unforeseen circumstances such as customs delays or courier issues.

Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number that you can use to track your order.

Customs, Duties, and Taxes
We are not responsible for any customs duties, taxes, or additional charges applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Delayed or Lost Packages
We are not liable for any products lost or damaged during shipping. If your order is delayed or lost, please contact the shipping carrier directly. However, you may also contact us for assistance.

Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.

Contact Us
If you have any questions about your order or shipping, please contact us at:
info@hzf.horizonsec.cc.cd